Privacy Policy | Cakenest

1. Introduction

Cakenest (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (cakenest.in), use our mobile applications, or interact with our services. This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, delivery address, and payment details when you place an order or create an account.
Order Information: Cake preferences, dietary requirements, delivery date and time, custom messages, and order history.
Baker Information: Business name, FSSAI licence number, city, specialities, and contact details when applying as a baker.
Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
Communication Data: Messages exchanged via our Coco chat assistant, contact form submissions, and WhatsApp communications.

3. How We Use Your Information

To process and fulfil your cake orders
To match you with verified home bakers in your city
To communicate order updates via WhatsApp, SMS, or email
To process payments through our payment gateway (Razorpay)
To improve our website and services
To send promotional offers (only with your consent; you can opt-out anytime)
To verify baker credentials and maintain quality standards
To comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with:

Home Bakers: To fulfil your order, the assigned baker receives only the order and delivery details needed for preparation and handover. Cakenest does not share your phone number or email address with individual bakers — all customer communication is handled by Cakenest directly.
Payment Processors: Razorpay processes your payment information securely. We do not store your card details.
Delivery Partners: Your delivery address and contact number are shared for order delivery.
Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement reasonable security practices and procedures as mandated under the IT Act, 2000, including encryption of sensitive data in transit (SSL/TLS), secure database storage, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Cookies

We use cookies and similar tracking technologies to improve your experience. These include essential cookies (for site functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings like dark mode). You can control cookies through your browser settings.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of your data
Lodge a complaint with the relevant authority

To exercise any of these rights, contact us at help@cakenest.in.

8. Third-Party Links

Our website may contain links to third-party websites (Instagram, WhatsApp, payment gateways). We are not responsible for their privacy practices. Please review their policies independently.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries or complaints, contact us at:

Email: help@cakenest.in
Phone: +91 8837641250
Address: Delivering All Across India